Personally Identifiable Information (PII): The RHB Sajag app collects PII to facilitate housing scheme applications, user registration, and service delivery. This may include your name, address, email address, phone number, date of birth, income details, Aadhaar number (with consent, as per legal requirements), bank account details, and other identification documents required for scheme eligibility (e.g., caste certificate, income certificate).
RHB will not collect PII unless you voluntarily provide it during registration, scheme applications, or payment processes.
Non-Personally Identifiable Information (NPII): We may collect information that does not directly identify you, such as app usage patterns, browser or device information (e.g., operating system, device type, IP address), demographic data (e.g., district, preferences), and analytics data related to your interaction with the app.
Sensitive Personal Data: Depending on the housing scheme or service request, RHB may collect sensitive personal data, such as financial information (e.g., income details), caste or community details, or other data required for eligibility under Economically Weaker Sections (EWS), Low-Income Groups (LIG), or other categories. Such data is collected only with your explicit consent and in compliance with the DPDP Act, 2023.
Tracking Technologies: RHB and its third-party service providers (e.g., C-DAC) may use cookies, web beacons, or similar technologies to collect log data, including IP addresses, app navigation patterns, session duration, and device identifiers. Cookies may store preferences or session information to enhance user experience. You can modify your device settings to disable cookies, but this may limit app functionality.
You are required to ask the admin team to create an account to access features of the RHB Sajag app.
RHB may also collect information you provide in application forms, feedback, or communications to improve services and address user needs.
RHB uses your PII and sensitive personal data for the following purposes:
- To authenticate your identity and secure access to the app.
- To authenticate your usage of the Services and Website; To provide clarity on your Service Request
- To conduct internal analytics, improve app functionality, and enhance user experience.
- To comply with legal obligations, such as audits or reporting to government authorities.
- To resolve disputes, enforce Terms of Use, or protect user rights.
RHB may share your PII with:
- Government Entities: Affiliated departments (e.g., Urban Development and Housing Department) or authorities.
- Third-Party Service Providers: Entities like C-DAC for app hosting or analytics providers for usage insights, under strict confidentiality agreements.
- Law Enforcement: If required by law, court orders, or to investigate fraud, illegal activities, or security breaches.
RHB does not sell, lease, or distribute your PII to third parties for marketing purposes without your explicit consent. Anonymized data may be shared for statistical or research purposes.
RHB may disclose your PII or sensitive data to:
- Comply with legal processes (e.g., RTI requests, court orders).
- Third-party contractors (e.g., payment processors) for operational needs, ensuring compliance with the DPDP Act, 2023.
RHB employs robust security measures, including encryption, secure servers, and access controls, to protect your PII and sensitive data from unauthorized access, alteration, or disclosure. All RHB employees and third-party processors are bound by confidentiality obligations.
Despite these measures, no system is completely secure. RHB disclaims liability for data breaches caused by unauthorized access beyond its control, to the extent permitted by law. You may request details of your PII held by RHB by contacting
The RHB Sajag app may link to external websites, such as Lockated
If you submit content (e.g., feedback, or documents) via the RHB Sajag app, such content may be accessible or shared with RHB officials. RHB cannot prevent misuse of publicly posted information and is not liable for violations of this Policy or your privacy resulting from such postings.
The RHB Sajag app may integrate third-party analytics services (e.g., Google Analytics) to track usage patterns. These services may use cookies or similar technologies to collect NPII, such as device information or app interactions. RHB does not share PII with third-party ad networks for marketing purposes.
RHB retains your PII and sensitive data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., audit requirements), or as required by RHB .
You may update or correct your information or deactivate your account by contacting RHB Sajag App admin team. RHB is not responsible for the accuracy of information you provide or for residual data (e.g., application records) retained after account deactivation.
By using the RHB Sajag app, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. RHB will seek your explicit consent for any new use of your PII or sensitive data not covered by this Policy.
RHB may update this Privacy Policy periodically. Changes will be posted within the app. Your continued use of the RHB Sajag app constitutes acceptance of the updated Policy. For questions or concerns, contact info.rhb@rajasthan.gov.in or call 0141-2740648.